The problem that prevented some users from creating sites has been resolved and the service is fully restored.

Our user base has grown substantially over the past few months and we have been working hard to make sure that our infrastructure can accommodate the increased traffic. Last night we unexpectedly reached capacity on one of our servers which is why new users were temporarily unable to create new sites. It is important to note that this issue did not affect existing sites in any way.

Now that we have resolved this limitation we will continue to improve our service with the aim of providing the highest possible uptime and availability. Once again, we apologize for any inconvenience.

We are aware of an issue affecting our service that is preventing some of our users from creating new sites.

Our engineers are working hard and fast to resolve this and will keep you updated.

We take the quality of our service very seriously and problems such as this one are just not acceptable - please accept my apologies if you have been affected by this issue. We will keep you up-to-date and learn from our mistakes.

Both the website and Site Builder were updated yesterday.

We always include a number of improvements that are not obvious, but that make the tools and hosting environment better. You can view a list of the tangible updates here. If I were to pick a personal favourite it would be that there are now 24 styles that allow you to change your banner image, something that a lot of you have been asking for.

Other highlights include some excellent tutorials and the ability to invite friends from your existing networks and address books. This means you can help us spread the word about SynthaSite, and in the future you can choose to connect to some of those people (if they agree) from within SynthaSite - doing things like letting them know about website updates and even collaborating on a site together.

Between about 10h00 and 13h00 PST on Saturday 1 March, users trying to create, edit or publish sites would have experienced service interruptions.

This was due to a failure in  DNS (Domain Name Services) that are managed at a third-party service provider.

We apologize for the disruption and want to assure you that we have taken precautions to prevent a recurrence of the problem.

Thanks to those of you who mailed to let us know that you were having trouble - we appreciate hearing from you about all aspects of the SynthaSite experience. In this case we were immediately aware of the problem and acting to fix it, but it is good to know that our users demand excellent service.

The reliability of both our Site Builder tool and hosting service is of utmost importance to us, and we have an excellent team dedicated to constantly monitoring and improving the uptime and response time of the services. We have some exciting plans underway to bring you additional features and reliability that you will be hard-pressed to find at a paid-for service, but with SynthaSite they will remain free.